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OnuohaApparel & Footwear Supply

Policies · 02

Returns & Exchanges

Last updated · January 2, 2026

We want the goods on your shelf to be goods you're glad you ordered. If something isn't right, the terms below explain how to return or exchange it.

Return window

You may request a return within 30 days of the delivery date. Returns requested after 30 days cannot be accepted except in the case of a manufacturing fault covered below.

Condition of goods

Returned items must be unworn, unwashed and unaltered, with all original tags, packaging and, for footwear, the original shoebox intact and protected inside an outer carton. Goods returned in resalable condition qualify for a full refund of the item price.

  • Full cases must be returned complete and unopened to qualify for a full refund.
  • Opened cases and individual units are accepted at our discretion and may be subject to a restocking fee of up to 15%, disclosed before you ship.
  • For hygiene reasons, hosiery and socks may only be returned unopened in their original sealed packaging.

Faulty or mis-shipped goods

If you receive an item that is faulty, mislabeled or different from what you ordered, contact us within 7 days of delivery. We will cover return shipping and send a replacement or issue a full refund, including any shipping you paid, at no cost to you.

How to start a return

  1. Email buy@ounohabshop.com with your order number and the styles and quantities you'd like to return.
  2. We'll reply with a return authorization and the address to ship to.
  3. Pack the goods securely and include the authorization number on the outside of the carton.

Returns received without a prior authorization may be delayed or declined.

Refunds

Once your return is received and inspected, we process approved refunds to the original payment method within 5–7 business days. Your bank or card issuer may take additional time to post the credit. Original shipping charges are non-refundable except where the return is due to our error.

Exchanges

The fastest way to exchange a size or style is to place a new order for the item you want and return the original for a refund. For large wholesale exchanges, contact our trade desk and we'll coordinate the swap directly.